Practical Guide for Strengthening Social Dialogue in Public Service Reform

Public service reform is a continuing process to meet changing public needs and conditions.

Reform should work for all, and the success of any reform depends on its objectives, the quality of decision making and the capacity of all the parties concerned to implement the decisions made. Participatory decision making requires the sharing of all relevant information, the protection of the rights of workers and their organisations, and investment in human resources to meet the emerging challenges. It is hoped that both employers and workers in the public services will find this Practical Guide helpful in reviewing the reforms they have undertaken to enable them to prepare for future changes.