Rapid assessment of digital skills gaps and the feasibility of microwork employment opportunities in Uganda

Commissioned by the International Labour Organization (ILO) as part of the PROSPECTS programme, the study focused on assessing demand and supply issues in the gig economy, digital skills gaps, and opportunities for young people and utilized a mixed-methods approach. 

A sample of 568 young people from four districts, of whom 502 participated in the quantitative survey and the remainder in Focus Group Discussions. Additionally, insights were gathered from 46 key informants representing government, nongovernmentalorganizations, and private institutions in the digital space. 

Despite limitations, such as a lack of literature on microwork in Uganda and a low response rate from identified microwork providers, the study’s comprehensive methodology yielded robust findings and actionable recommendations for the PROSPECTS programme.

Key findings

• Microwork opportunities: Limited local organizations offer digital microwork, with the majority of opportunities provided by international organizations. Challenges faced by young people include a lack of knowledge, skills, digital devices, and internet access
• Digital economy opportunities: Intermediary organizations and e-commerce platforms offer diverse opportunities in digital work beyond microwork, aligning with the basic digital literacy skills demonstrated by the youth.

• Challenges: Despite available opportunities, challenges include limited internet access, insufficient demonstration of digital skills, and a lack of soft skills among young people. Providers also face resource constraints and training overlap.